Top players in Indian e-commerce have been listed among the businesses with a most variety of shopper complaints in 2016 created to the National shopper Helpline. With 120 complaints against it, Snapdeal is third after Bookymyoffer and eBay, while Amazon is fourth and Flipkart is fifth with 114 and 92 complaints severally. Paytm is 6, with 46 complaints.
Two alternative players in Flipkart cluster – Jabong and Myntra have 15 and 2 complaints severally. Altogether, 1386 complaints have been made against e-commerce corporations last year – most of them regarding non-delivery of ordered things, delivery of damaged ones, or delivery of fake merchandise.
According to a PTI report, Minister of State for Consumer Affairs C R Chaudhary has said: “The received complaints were dealt with as per shopper grievance redressal procedure.” He had clarified that there is no commit to launch National shopper Safety Authority Snapdeal, as the Consumer Protection Bill 2015 seeks to line up a central shopper protection authority to appear into unfair trade practices.
Consumers will file complaints against e-commerce entities in person shopper forums according to the provisions of the buyer Protection Act, or approach the National shopper Helpline or on-line Consumer Mediation Centre at National Law faculty Asian country University.
The data from National shopper Helpline conjointly reveals that altogether 2,494 complaints have been received against e-commerce companies throughout 2014-15, 2015-16 and 2016-17.
At the same time, a report on Livemint today has declared that Flipkart accounted for seventy five p.c of the revenues and solely 46% of the losses at shopper net firms in Asian country for 2015-16 commercial enterprise. The survey was done among 41 firms, which have received at least 2 rounds of funding. Among the top funded ones, Flipkart has received at least 6 rounds of funding – achieving over $3 billion.
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